TESTIMONIALS
OVERALL REVIEW RATING
4.97
Based on 45 Reviews
​
Quality 4.98
Customer Service 4.99
Value for Money 4.93
​
Claire R. In Woodburn, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
He responded very promptly after I showed interest on Home Advisor. He was able to help the next day. His fee was 1/3 less than the larger shops and he repaired my dryer in less than an hour. I would eagerly recommend."
Itene F. In Silverton, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
He was very prompt and completed the job as promised. He was gracious and courteous.
Vera T. In Salem, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
My experience was very Good. He explained things and was very knowledgeable
Bill W. In Salem,OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Very satisfied. Have recommended to friends.
Maureen D. In Salem, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Tim was the ideal repairman-knowledgeable, courteous, and he provided excellent solutions to repair of refrigerator and dishwasher.
Kim H. In Salem, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Great Service and very honest, refreshing.
Jeff N. In Silverton, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
He called me back within 10 minutes, showed up when he said he would and was professional. I live in Silverton and he had to order parts, but didn't charge a second service call for returning to finish the job.
William S. In Aurora, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
The person was prompt in contacting me about the needed repair. He was on time and thorough in doing the work required. I will be using Genie Appliance Repair for any future appliance repairs
Virginia V. In Aumsville, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Great service, friendly and arrived on time when he said he would.
Scott S. In Aurora, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Timothy was great. Found the problem, problem solved and made sure everything was working prior to leaving. Definitely would hire again
Bruce N. In Keizer, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Repairman went out of his way to get our dryer working promptly. We really appreciated his efforts.
Kathleen H. In Salem, OR
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Knowledgeable repairman was able to accurately determine the problem, which was NOT the most expensive possiblity. He quickly got the needed part and returned to do the work. Would totally recommend
Helen A. In Sublimity, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Quick response time. Gave me 2 hour appointment window but called when he was on the way. Fair pricing. Got right to work, tracking down problem with dishwasher. Explained his diagnosis and remedy in laymans terms. I will definitely hire again
Kevin A. In Keizer, OR.
Quality 4.5
Customer Service 4.5
Value for Money 5.0
Very nice and gave me several options for what I could do myself. I opted to have it repaired by a professional rather than try it myself.
Louise or John L. In Salem, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Tim from genie appliance repair was very professional, informative and easy to work with. Definitely our new appliance repairman.
Michael C. In Salem, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Homeowner did not leave and review comments.
Renee H. In Salem, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Quickly diagnosed problem with dryer--had to order part. Part arrived in less than two days and was promptly installed. Rates reasonable--could not ask for more.
Richard K. In Salem, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Had a problem with our ice maker in our freezer. I thought it was the ice maker itself "expensive" but it was only the water line had froze "cheap". Great job.
James G. In Salem, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Reliable, efficient and did an excellent job.
Debby D. In Salem, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Tim called right away, was able to fit in a visit within 24 hours, kept me informed as to the time he would arrive, gave a thorough assessment of the problem and gave me an estimate of the repair along with recommendations for replacements if needed. He was personable and knowledgeable. I highly recommend Genie Appliance Repair.
Debby H. In Keizer, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Tim was extremely professional and very knowledgeable about the washing machine. We will definitely be calling him for work on future appliances
Lynne H. In Salem, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Very thorough and explained everything well.
Kathy Sullivan In Aurora, OR.
Google Review. 5.0
Excellent communication, service and follow through. Tim responded quickly, arrived on time then went straight to work. He is very experienced. He quickly accessed the situation and worked through the challenge affecting our Kitchen Aid refrigerator. Initially he thought a part was not needed, but after a bit of testing learned that he needed a door mechanism which aided in limiting ice buildup - he ordered the part and returned promptly to install - all good once again. Tim is now our go-to guy for appliance repair - prices are reasonable and service is quick and efficient.
Kambra M. In Wilsonville, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Tim was awesome! Fast, professional, friendly... would recommend Genie Appliance Repair in a heartbeat!!
Robert or Suzan R. In Salem, OR.
Quality 5.0
Customer Service 5.0
Value for Money 4.5
Tim was very personable. Know exactly what to do and did it in a timely manner
Connie C. In Salem, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Very knowledgeable, helpful and prompt will definitely be using them in the future!
Don C. In Keizer, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
He was really nice and great to work with!
Mark P. In Salem, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
He called me within 10 minutes. Did exactly as he said he would. Very knowledgeable and professional. ! man company I really try to keep money going to the small guy...
Bill S. In Aurora, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Homeowner did not leave any review comments.
Craig B. In Wilsonville, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Excellent promt service
Dale E. In Salem, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
We received an email and phone call promptly. The part needed to fix our dishwasher door came in sooner than expected and they rescheduled us sooner. Professional and knowledgeable, fixedit right away, at the price quoted. He also advised us against getting a new dishwasher, explanied that our model was one of the good ones and not to panic over one part failing. I would not hesitate to recommend Genie to anyone and will definately call them if another appliance needs repairs. Great to know there is a small business still around that believed in service and a job done right.
Theresa Walker In Jefferson, OR.
Google Review. 5.0
They immediately took my call and scheduled an appointment to come out that same afternoon. Tim quickly diagnosed the problem, ordered the parts, gave an estimate and said he'd call as soon as the parts arrived. He called the same day the parts got in. And came out that same day and fixed my washer even though it was after 5PM. They were very professional and very customer service oriented and I would highly recommend them.
Barney S. In Silverton, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
I received same day service in a friendly and informative manner. He called ahead for both visits and arrived right on schedule. Fees were explanined and seemed reasonable.
Jeff I. In Salem, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Timely, good communication while setting up the appointment, very flexible, and explained everything that he was doing while working on my appliance.
Richard H. In Salem, OR.
Quality 5.0
Customer Service 4.5
Value for Money 4.5
Tim knows his stuff. Quickly diagnosed and fixed the problem. Unfortunately, our washing machine was on it's last legs so shortly after Tim fixed it the machine it gave up the ghost and we got a new one.
Richard Y. In Salem, OR.
Quality 5.0
Customer Service 5.0
Value for Money 4.0
Fast, friendly, accurate.
Patricia C. In Keizer, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Tim was on time and very considerate, he was extremely knowledgable to test for the problem, and he knew how to fix our stove. He worked with us to give a realistic estimate, and was capable of fixing our electric burner without replacing the entire stove top. he brought both our aged burners up to safety code very efficiently as promised. I appreciated his clear communication and practical, logical approach and follow thru. I will recommend his service to family, friends, or anyone who asks.
Melinda H. In Salem, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Tim is fantastic to work with and he was willing to work around my schedule.
Joann P. In Keizer, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Had a great experience. Very knowledgeable.
Steven S. In Salem, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Great service. Went beyond and above.
Barney S. In Silverton, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Fridge was leaking and he came the same day as the request. He was courteous and knowledgeable. A part had to be ordered and he returned on schedule as promised. He explained the problem well and charges seemed appropriate. We have had no recurrence of the leak. I would recommend his services
Karen S. In Salem, OR.
Quality 4.5
Customer Service 5.0
Value for Money 4.0
Tim is on time, courteous and speedily determines the problem and the solution. I'll be contacting him again if we have any future needs.
Ludi A. In Salem, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
No comments.
Brian S. In Keizer, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Tim was great, talked me through all work he did and found the issue and fixed it. Very good guy
Danna J. In Salem, OR.
Quality 5.0
Customer Service 5.0
Value for Money 5.0
Tim explained what all our options would be depending on what was wrong with our dishwasher. He was polite and helpful! Will hire again if/when needed!